Before completing the form, make sure that the payment was successful and the money from your card/wallet has been debited. (In rare cases it takes a few hours). 2.
If the payment was successful and the money is transferred - make sure the access email didn't end up in spam or other folders in the mail. If you paid via PayPal - check the mail it is connected to, sometimes the email can be sent to that mail. 3.
Couldn't find an email with access even in the spam folder? Follow this link
and restore your access.4.
If there is no receipt for payment and email with access - most likely the wrong email. To help us find your order please fill in the form below and write "0" in the order number. In other cases, please also fill out the form below.